Name: PINK CASHMERE
Brand: Florist St Luke's
Price: 59.00 GBP
Availability: InStock

Online Flower Delivery Terms & Conditions at Florist St Luke's

Introduction

Welcome to Florist St Luke's, your local specialist in beautiful floral arrangements and online flower delivery services in St Luke's and the surrounding areas. Please read these Terms & Conditions carefully before placing your order. They apply to all online transactions conducted through our website, securing the rights and responsibilities between Florist St Luke's ('we', 'our', or 'us') and you, the customer ('you' or 'your'). By ordering from us, you accept and agree to abide by these terms in their entirety.

About Us

Florist St Luke's supplies and delivers flowers, bouquets, and floral gifts to customers in St Luke's and neighbouring districts. Our service includes an easy-to-use online platform for browsing, ordering, and paying for your chosen floral arrangements for delivery or collection. These terms apply to all customers residing in or ordering for recipients in St Luke's or surrounding localities.

Order Process

Ordering flowers online with Florist St Luke's is designed to be straightforward and secure. Please follow the steps below:

Product Selection: Browse our collection of floral arrangements and add your chosen items to the online basket.
Recipient & Delivery Details: During checkout, provide accurate delivery instructions, recipient information, postal code, and any special requests. Double-check these details as errors can affect timely and successful delivery.
Personal Message: You may include a complimentary message card with your order. Ensure your message is appropriate. We reserve the right to refuse to deliver offensive content.
Order Confirmation: Upon submission of your order, you will receive an automated confirmation acknowledging receipt. Please review this confirmation for accuracy. The confirmation is not an acceptance of order but an acknowledgement of order receipt.
Order Acceptance: Your order constitutes an offer to us; a contract is formed only once we confirm acceptance via email or commence preparation of your floral arrangement, whichever occurs first.

All orders are subject to product availability, payment clearance, and correct details. During peak seasons, stock and delivery slots may be limited; we recommend early booking to avoid disappointment.

Product Availability and Substitution

We strive to ensure all floral products featured online are available as described. On rare occasions—due to seasonal variations or supplier constraints—certain flowers, containers, or sundries may be unavailable. If this happens, we reserve the right to substitute items of equal or superior quality and value without notice. We will maintain the style, theme, and colour scheme as closely as possible. If a significant change is necessary, we may contact you for approval. Substitution is a standard practice in the flower delivery industry and ensures a timely and fresh delivery for your recipient.

Prices and Payments

All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are stated during checkout and vary depending on location and service type within St Luke's and neighbouring areas.

We accept various secure payment methods, including major credit/debit cards and reputable online payment solutions. Payment is taken in advance at the point of order placement. Your order will not be processed or delivered unless payment is received in full and cleared. We do not store payment card information on our servers. All payment transactions are handled via secure, third-party payment providers compliant with industry standards.

Delivery Policy

Florist St Luke's offers delivery services within St Luke's and the immediate surrounding areas. Please check our delivery zones before placing your order. Specific delivery slots and same-day deliveries may be available depending on the time and date of your order. We will always endeavour to fulfil your requested delivery date and time, although this cannot be guaranteed (for example, during extreme weather or peak periods).

If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe place (if specified), or attempt a redelivery. In such cases, a delivery note will be left for the recipient with instructions for collection or rescheduling. Florist St Luke's is not responsible for any failure to deliver if the provided address or contact details are inaccurate.

Cancellations

You have the right to cancel your order in accordance with UK consumer protection regulations, subject to certain exceptions for perishable goods such as flowers. Orders for delivery or collection may be cancelled or amended, provided work has not commenced or flowers have not been sourced and prepared. To cancel or modify, please contact us as soon as possible quoting your order details.

Once your order of fresh flowers has been processed, prepared, or dispatched, cancellation may not be possible as flowers are perishable and made-to-order. If a cancellation is accepted before preparation, a full refund will be given to the original payment method. In the unlikely event your order cannot be fulfilled due to circumstances beyond our control, we will notify you promptly and issue a full refund.

Returns and Refunds

Your satisfaction is important to us. Due to the perishable nature of flowers, returns are only accepted in cases where the product is damaged on arrival or not as described. If you or your recipient are unhappy with the product quality, please notify us within 24 hours of delivery, providing photographic evidence wherever possible. We will assess your complaint and may offer a replacement, partial refund, or full refund, depending on the circumstances. Refunds are processed as swiftly as possible and returned to your original payment method.

Liability

Florist St Luke's takes care to deliver fresh, high-quality floral products on time. However, we shall not be liable for:

Any indirect, incidental, or consequential loss or damage resulting from late or failed delivery due to incorrect information, adverse weather, external events, or circumstances beyond our control.
Non-delivery or delays caused by factors outside our reasonable control, including, but not limited to, natural disasters, strikes, civil unrest, supply shortages, or transport disruption.
Variations in appearance, scent, size, or colour of flowers, as natural products may differ between arrangements and photographs. All images are illustrative.
Minor differences resulting from necessary substitutions, as outlined above.

Our total liability shall not exceed the value of the goods ordered, except in cases of personal injury or death caused by our negligence, or other liabilities which cannot be excluded under UK law.

Customer Responsibilities

Customers should ensure all order and recipient details are correct. You are advised to provide a valid daytime contact number for all local flower deliveries in St Luke's and nearby areas. Please follow any care instructions provided with your flowers to maximise their lifespan. Once delivered and accepted, all responsibility for the care and security of the flowers transfers to the recipient.

Intellectual Property

The content, images, and design of Florist St Luke's website are the intellectual property of Florist St Luke's and must not be copied, reproduced, or used for commercial purposes without written permission.

Privacy

We are committed to protecting your privacy and data security. Personal data is used strictly in accordance with current UK data protection laws and our own Privacy Policy. Your details will only be used to process your order and provide relevant updates. We will never sell or misuse your personal information.

Amendments to Terms and Conditions

Florist St Luke's reserves the right to update or amend these Terms & Conditions at any time. Updates will take effect from the date of publication on this website and will not affect existing confirmed orders. Please revisit this page regularly for any changes.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. In the event of any dispute or claim arising from these terms, both you and Florist St Luke's agree to submit to the exclusive jurisdiction of the English courts.

Contact and Communication

If you have queries or require clarification regarding any aspect of these Terms & Conditions, please contact us using the enquiry form on our website. We aim to respond to all correspondence promptly and professionally.

Service Coverage Notice

These Terms & Conditions apply to all customers using Florist St Luke's flower delivery services within St Luke's and the surrounding areas. By placing an order with us, you confirm your acceptance of these terms and confirm that you are aged 18 or over and legally entitled to enter into a binding contract.