Our Returns, Refunds & Complaints Process at Florist St Luke's

Florist St Luke's Fresh Flowers Guarantee

At Florist St Luke's, we take great pride in delivering beautifully arranged, fresh flowers to every household and business in the St Luke's area. We understand how important it is for your floral gifts to arrive in perfect condition, and we back each delivery with our Fresh Flowers Guarantee. If you are not fully satisfied with the freshness or quality of your flowers, we are committed to making things right.

Damaged-On-Arrival Policy

Your satisfaction is our top priority. If your flower arrangement arrives damaged or in less than optimal condition, please contact us as soon as possible with clear photos of the affected flowers and packaging. Once we receive your details, we will assess the issue and offer a prompt solution. Whether your order is for a birthday, anniversary, or corporate event, you can trust our team to handle your concerns with care and efficiency.

Freshness Window

We guarantee our fresh flowers will last at least five days from the time of delivery when cared for according to our provided instructions. Should you find that your blooms wilt or fade prematurely within this period, please let us know within the five-day freshness window. Your trust means everything to us, and we will work hard to maintain our reputation as a reliable St Luke's florist.

Refund and Replacement Options

If your order does not meet our freshness standards or arrives damaged, you may be eligible for a full refund or a complimentary replacement, subject to our review and within the stated freshness window. To make this process as smooth as possible, kindly provide your order details and a description (and, if possible, images) of the issue. Our team will discuss the available options with you, ensuring your expectations are met and your occasion is still celebrated with beautiful, fresh flowers.

Complaints Process

At Florist St Luke's, we value all feedback—positive or negative. If you are dissatisfied for any reason beyond the conditions described above, we welcome you to submit a formal complaint. Each complaint is reviewed by our customer care specialists, with the goal of reaching a fair and swift resolution. Please provide relevant information such as your order number, delivery date, and details about your experience. We promise to investigate thoroughly and update you on the outcome as soon as possible.

Your Trusted Local St Luke's Florist

As a dedicated local florist, Florist St Luke's has been serving households and businesses in St Luke's for many years. Our focus on reliability, quality, and customer satisfaction has made us a trusted name for floral gifts, events, and workspaces across the area. When you choose Florist St Luke's, you can buy with confidence, knowing that your flowers are backed by our Fresh Flowers Guarantee and a team that cares deeply about delivering the best for our community.